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Resume

Skills & Qualifications

  • Three years in high-stress situations where several tasks need to be completed in a short period of time, such as assisting long lines of customers, replenishing floor stock and completing online orders for customers.

 

  • Five years of experience working in a customer service role and on the floor in a retail position, answering phones, assisting customers, sorting through the stock, and maintaining the high standard of the organization.

 

  • Three years of experience with handling large groups of customers in retail, having to meet all their needs and expectations.

 

  • Takes charge when others are not willing to step into leadership roles.

 

  • 5 years of experience working with several different computer systems such as POS, Microsoft office suite and 6 months working with Hootsuite.

 

  • 1 year of experience creating social media and email campaigns.

Education

2019 - Present

Bachelor of Public Relations Degree (Honors) | Conestoga College Institute of Technology and Advanced Learning, Kitchener, ON

 

Expected date of graduation: April 2023

Courses focus on teaching strong communication skills both verbal and written and critical thinking skills throughout the program.

Includes courses such as,

  • Strategic Communications Management

  • Event Planning and Promotion

  • Issues Management and Crisis Communication

Experience

July 2020 – Present 

Sr. Kids and Baby Lead

Old Navy

  • Started as a brand associate before being promoted to the Sr. Kids and Baby Lead due to my extensive experience with customer service and retail.

 

  • Responsibilities as a department lead included pricing merchandise, replenishing sales floor stock and maintaining visual standards while assisting all customers in the department.

 

  • Responsible for the incoming shipments of Kids and Baby products and locating them to merchandising layouts.

 

  • Work closely with management to implement all department changes according to the sales goals.

August 2019 – Present

Sales Associate

Bentley

  • Work on the sales floor assisting customers and offering product knowledge regarding purses, luggage, and backpacks.

  • Daily tasks involve, keeping the sales floor clean and presentable, counting, and balancing the cash register, meeting daily sales budgets as well as daily items per transaction targets.  

March 2020 - February 2021

Social Media Marketing Intern

Canadian BBQ Boys

  • Worked with a team member to develop content for social media platforms, websites, and emails to be approved and posted by the President of Canadian BBQ Boys Michael Sutton. 

  • Created 30 posts for both Facebook and Instagram accounts for Canadian BBQ boys over 6 months.

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  • Helped the company gain over 100 followers on Instagram since joining the company.

 

  • Fostered engagement on social media channels through commenting, following and liking posts.

 

  • Continuously updated and created content for the company’s website including writing 10 blogs relating to how to properly clean specific barbeques.

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